Return and Refunds

At Asees Global, customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns, refunds, and exchanges may be requested.

By placing an order through aseesglobal.com, you agree to the terms outlined in this policy.

Return Eligibility

Customers may request a return within 30 days of receiving their order, subject to the conditions below.

To be eligible for a return, the item must:

Be unused and in its original condition.
Be returned in the original packaging whenever possible.
Include all accessories, manuals, and components originally received.
Not show signs of misuse, damage, or alteration caused by the customer.

We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

Personalized or customized products
Gift cards
Clearance or final sale items
Perishable goods
Personal care products that have been opened or used
Products marked as non-returnable at the time of purchase

If an item is non-returnable, this will be indicated on the product page where applicable.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged during shipping
Defective upon arrival
Incorrect or different from what was ordered

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Order number
Description of the issue
Clear photographs of the item and packaging

After review, we may offer a replacement, exchange, store credit, or refund depending on the circumstances.

How to Request a Return

To initiate a return, please contact our customer support team with the following information:

Full Name
Order Number
Email Address
Reason for Return
Supporting Photos (if applicable)

Contact Information:

Email: thesunnyday.llc321@gmail.com

Phone: +91 9877900519

Our support team will provide return instructions and further guidance.

Please do not send items back without receiving return authorization.

Return Shipping Costs

Customer-Initiated Returns

If the return is due to:

Change of mind
Ordering the wrong item
No longer wanting the product

The customer is responsible for return shipping costs.

Company Error or Defective Product

If the return is due to:

Incorrect item shipped
Defective product
Product damaged during transit

Asees Global may cover return shipping costs or provide an appropriate resolution after review.

Refund Process

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be processed to the original payment method used during purchase.

Refund processing times may vary depending on your financial institution, but typically take:

5–10 business days after approval

Original shipping fees are generally non-refundable unless the return is due to our error.

Late or Missing Refunds

If you have not received your refund after the expected processing period:

Check your bank account or payment method.
Contact your credit card company or payment provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us for assistance.

Exchanges

We may offer exchanges for eligible products when:

The item arrives damaged or defective.
The wrong item was delivered.
An approved replacement has been authorized.

Exchange requests are subject to product availability.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

If you wish to cancel an order, please contact us as soon as possible.

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.

Refused Deliveries

If a customer refuses delivery of an order without prior authorization, any shipping charges, return shipping fees, customs duties, or related expenses may be deducted from the refund amount where permitted by law.

Chargebacks

We encourage customers to contact us directly to resolve any concerns before initiating a chargeback through their payment provider.

Our support team is committed to working toward a fair and timely resolution.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Asees Global LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States